Refund policy

🔄 Return, Refund & Exchange Policy :

1. Easy & Hassle-Free Returns

You can return products within 7 days from the delivery date if you decide the item isn’t right for you. The item must be unused, in original condition, with all tags, packaging, invoice, and quality/control tags intact.

2. How to Initiate a Return

To request a return:

Go to your Orders → Products → Return section.
Choose a reason from the dropdown.
Submit the return request within the allowed period (Customer support can help if you need assistance).

3. Return Pickup

After submitting a return request, we typically schedule a pickup from the delivery address within 4 Working Days. If pickup isn’t available in your area, you can contact support for alternate options.

4. Items That Cannot Be Returned

Certain items — especially those considered hygiene-sensitive like Naths (nose pins) and Toe Rings — cannot be returned.

5. Refund Process

Once your return is received and inspected:

Prepaid orders: refund is issued to the original payment method.

COD orders: a refund link is sent to your phone; you must enter your bank details.
Refunds are processed quickly (may take a few business days to reflect depending on the bank).

6. Shipping/Return Charges

Shipping fees are not refunded when returning items unless the return is due to a defect or error on our side.

7. Exchanges

Online exchanges are not accepted. You may only exchange items in physical stores (if available) subject to store policies and product condition.

8. Order Cancellations

Orders can be cancelled before they are shipped. If the order has shipped, you can reject the delivery and it will be processed as a return.